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Has anyone affected by the unexpected bank charges recently received any word from Cephalofair yet? I'm aware that there are likely a lot of support tickets right now, so there might be a delay, but some recognition that it was inappropriate and an explanation of how it will be rectified will go a long way.
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Does anyone have the contact for fulfillment Europe? Since cephalofair takes a long while to answer emails, if like to contact the fulfillment to ask them something.
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Is Gloomhaven 2E going to have same coin tokens as 1E? I have 2 sets of metal coin from previous campaign and I wonder if I should keep them or can I sell one as 2E won't be using coins similarly to Frosthaven.
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Why Gloomhaven Grand Festival / BackerKit tried to process 2nd time a payment which I have already paid on Dec 2023?
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Am I the only one who has received nothing from their pledge?
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I have no recollection of adding Gloomhaven 2nd edition to my order, just Buttons and Bugs... if I did, it was by mistake. I've just been charged for it? Curious if anyone else has this issue.
Project Update: RPG Timeline Update and Gloomhaven Art Preview
First, there are a number of concerns from people who did not get charged for wave 3. We consulted with Backerkit, and found there were multiple orders that didn’t get charged because they were already in “fulfillment” status, which caused them to not get automatically processed when we closed the PM. Backerkit will be processing all these orders tomorrow morning.
We are also seeing some frustrations over the response time to support emails. Like I mentioned last time, due to the end of fulfillment and charging for wave 3, we have an increased volume in support tickets and the response time does go down. We were also hindered by the storm in the Midwest that knocked out power to our support team for several days.
Shipping Update
RPG
- We anticipate getting initial drafts back on the full book layout by mid August.
- The final book should then be fully edited, polished, and full of art by mid-late September.
- Proofing with the factory will likely take a month, so we should be ready to print by the end of October.
These are our best estimations up to this point, but as we hit November, our estimations become unfortunately even more unclear. The issue is that manufacturing in November and December (especially for books) can get a little chaotic. I'd like to tell you that we'll have everything on boats by the end of the year for fulfillment in the beginning of next year, but it is just unclear at this time, and we'll very like see some production delays because of the timing - delays that could even cause production to bump up against the Lunar New Year, causing further delays.
We're going to have to play it by ear and update you as we go, but I want to set your expectations now that we may be looking at production into February and not be able to fulfill until the second quarter of next year. We'll do our best to keep things moving when we get to production, but I want to make sure you're aware of the realistic possibilities.
Also, I want to note that these are timelines for the book. We also obviously have the cards and the deluxe box to produce as well. We'll be working on these in tandem, of course, and they shouldn't cause any delays leading up to submitting all the files to the factory, though confirming the assembly of the deluxe box is one of the reasons we're anticipating a month for the proofing process.
With all that said, we also have a new designer diary for you from Danielle. It's kinda long, so I'm going to post it below the discussion of...
Gloomhaven New Edition
Here is a creative update from Arch, the art director:
RPG Designer Diary from Danielle
Mindthief
Level: 1
Initiative: 48
Primary: Make a melee attack 2. Add +1 attack for each negative Condition the target has.
Secondary: Control one enemy within 20 feet to move 5 feet. If Ice is present, force the controlled enemy to suffer 1 damage.
Level: 1
Initiative: 27
Primary: Make a melee attack 3. If Ice is present, inflict the Wound Condition on the target.
Secondary: Control one enemy within 20 feet to move 5 feet. If Ice is present, force the controlled enemy to suffer 1 damage.
Level: 1
Initiative: 14
Primary: Make a melee attack 4 with Advantage. If the attack kills an enemy, gain the Invisible Condition. Infuse Dark!
Secondary: If you have not moved this round, gain the Invisible Condition. You may not perform Move abilities this turn! Infuse Dark!
Bonus: Advantage, +1
You wrap yourself in dark, disappearing from sight in an instant.
Level: 1
Initiative: 75
Primary: Augment: Add +1 attack to all your melee attacks. Then, make a melee attack 2. You may control the target of the attack ability to make a melee attack 3.
Secondary: Control one enemy within 20 feet to make an attack 2. If Ice is present, force the controlled enemy to suffer 2 damage.
Bonus: Advantage, +1
With a little psionic twist, the mindthief pulls their target’s greatest weakness to the forefront, driving them to act in desperation.
Level: 1
Initiative: 8
Primary: Make a melee attack 2 that inflicts the Stun Condition. Infuse Ice!
Secondary: Move up to 15 feet. If Ice is present, inflict the Stun Condition on an enemy within 5 feet.
Bonus: Advantage, +1
The mindthief draws down the cold of ice to freeze their target’s mind, putting them into a stupor.
Level: 1
Initiative: 12
Primary: Control one enemy within 20 feet to make an attack 4 that inflicts the Muddle Condition.
Secondary: Move up to 15 feet. Then, Heal yourself 3. Infuse Ice!
Bonus: Advantage, +1
The mindthief takes control over their target’s mind, making them act in ways that are against their very nature.
Level: 1
Initiative: 77
Primary: Augment: Your single-target melee attacks may target enemies up to 10 feet away from you. Then, make a melee attack 3 that inflicts the Curse Condition. Then, control the target of the attack to Move up to 5 feet.
Secondary: Move up to 20 feet. Inflict the Curse Condition with all attacks you and enemies you control perform this round.
Bonus: Advantage, +1
With a blast of psychic energy, the mindthief overwhelms their target’s senses.
Level: 1
Initiative: 18
Primary: Augment: Add the Poison and Muddle Conditions to all your melee attacks. Then, make a melee attack 3 that inflicts the Immobilized Condition.
Secondary: Jump up to 25 feet. Then, make a melee attack 2 that inflicts the Poison and Pacify Conditions. Infuse Ice! Lose this Skill.
Bonus: Advantage, +1
The mindthief infuses themselves with the staying power of ice, and with a touch, petrifies their target with a creeping cold.
Conventions
We also brough in a promo scenario for Buttons & Bugs. for Origins, and we'll be releasing another one at Gen Con. Any promos that you miss, you can always find on our website to print and play. Here is the link for the Origins promo.
Our next convention will be San Diego Comic Con, July 25 to July 28. And then, of course, the biggest gaming convention in North America: Gen Con in Indianapolis, from August 1 to 4.
And that's all there is to share this time! I look forward to continuing to get your concerns addressed and update you on the progress being made. Until next time!
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I only pledged for Buttons and Bugs, yet today 7/3/2024 I was charged for Gloomhaven 2nd Ed. Here is the body of the email from [email protected]: "Hi Antoine Charpentier, Thanks again for supporting Gloomhaven Grand Festival! We successfully charged $160.00 to the credit card you provided for the balance owed on your survey in BackerKit. This charge will appear on your statement as CEPHALOFAIR GAMES, LLC. If you want to review your information, follow this link. If you think this charge is an error, please reply to this email and you'll get sorted right away. Please check the project updates for the latest information, including estimated shipping dates. Thanks again for your support, Cephalofair If you have any questions about BackerKit, please contact us. Thank you! Gloomhaven Grand Festival is proudly using BackerKit to manage backer rewards, information, and customer happiness :)"
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I’ve been trying to contact you over the last 2 weeks to get an update on my order. Still haven’t received any news. Pledge The Big One for Europe. How do I get in contact with you?
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Hello Everyone, I would love to know why my request for a refund has not been processed. I only got initial email, after my request on 28th of June. Support offered to refund me $144 which was total refund minus the 10% processing fee. I responded with questions of how come it is only $144, since I was charged $170, and they have not replied since. I sent a reminder on 1st July and on 2nd, and I still haven't got a response or a refund! Also, I would like to know what am I paying Processing fee for exactly? I pledged for 2nd edition of GH which by your own estimate should have been on my table long ago, and now when it will arrive in godonlyknows how many months and I want a refund, you would not refund me in full? This is totally unfair. Please take care of this, you are slowly but surely ruining your reputation as a community's favorite Thanks! Best, Handwine
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I was just charged a second time for my pledge that was paid a month ago. I check on my credit card and it was already paid June 7th. Why was I charged again? Who do I reach out to?
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Why was I charged another 10 bucks for an order I already paid for in its entirety?
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13 days since previous update. Still no sign of Frosthaven add ons, including envelope x in Eu. Wonderfull company! Definately will return for future games/projects!
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The update contains zero info about the $75 Gloomhaven (2nd Edition): Class Upgrade Pack. When can EU backers expect to see these?
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Hi, I received my pledge this morning (France): got the X enveloppe, Frosthaven Play Surface Book Set, but no Gloomhaven 2nd ed class upgrade pack. Normal or a delivery problem? How do we contact the support?
